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Resurgence Behavioral Health Notice of Privacy Practices

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Resurgence Behavioral Health website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Resurgence Behavioral Health Notice of Privacy Practices

This Notice of Privacy Practices has been updated as of May 11, 2021 and is effective immediately.

  1. Your Rights
  2. Our Responsibilities

The purpose of this notice is to detail what practices are set in place to protect your medical information as ordered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA requires disclosure of how you may access this information and how institutions may use or disclose your medical records. Please read this notice thoroughly. Federal and state laws require Resurgence Behavioral Health to work diligently to protect the health information of every client and provide each with a formal notice of privacy practices as it relates to health information. This Notice is intended to inform you of how Resurgence might share your medical information in order to develop treatment plans, to receive payment, or for other purposes that adhere to federal and state laws. For the purpose of this Notice, “Protected Health Information” (PHI) can include your demographic information, past or present physical or mental health diagnoses and treatments, and any other pertinent health information. Health information that does not identify you specifically is not considered PHI under the standards of HIPAA. Resurgence is mandated to abide by the terms in this Notice. Your protected health information will not be released without explicit written consent. Resurgence has the right to make adjustments to our practices and to our Notice of Privacy Practices. If requested, you can receive a copy of this notice.

Your Rights

You have the right to:

  • Report a formal complaint should your privacy rights be violated at any time.
  • Request a copy of this Notice
  • Elect someone to make decisions for you
  • Request a list of who has received your protected health information
  • Limit whom your information is shared with
  • Receive confidential communication
  • Make corrections to your electronic or paper medical record
  • Receive a copy of your medical records or test results

Our Uses and Disclosures

Instances when we may reserve the right to use or share your protected health information are:

  • When called upon to do so in a lawsuit or other legal matter
  • As evidence in a workman’s comp claim, or at the request of law enforcement or government agencies
  • In the event of organ or tissue donation
  • To conduct research
  • To collect public health and safety data
  • In order to provide evidence of a facility’s ability to adhere to a Code of Ethics for accreditation purposes
  • When submitting to billing for services rendered
  • Provide services at your request

Some specifics on the above listed criteria are as follows.

  1. Your Rights

As previously mentioned, you have rights when it comes to your protected health information. To better understand your rights and responsibilities please continue on.

Your electronic or hard copy medical record

  • At any time, and for any reason, you may request access to your electronic medical record (EMR) or a paper copy of it.
  • Resurgence is mandated by law to provide this record within 30 days. Some fees may apply in accordance with the Agency for Health Care. Outstanding copying fees may not withhold you from services.

Correction of your medical record

  • If you find errors in your medical record, you may request for this information to be corrected.
  • If your request is denied you will receive written notice within 60 days.

Confidential Communications

  • You have the right to choose how we contact you with health information such as test results and appointment reminders. You can inform Resurgence of your preferred contact method, such as call, text, or email.
  • Resurgence will honor most realistic preferences.

Request for the limitation of what information we distribute or use

  • HIPAA protects your right to protect your health information. You may indicate specific parts of your health record that you do not want us to disclose or share with other providers or for other purposes. In the event that not disclosing this information would impact your care, or when ordered by law, we can deny your request to conceal your information.
  • Should you choose to pay out of pocket for services rendered, you can indicate that you do not wish for us to inform your insurance company of the services provided.

Request a list of who your health information is shared with

  • You have the right to know who we have shared your information with and why, for up to six years prior to when you have requested it.
  • This list will not include information about payment, treatment, or operations. You will receive a list for up to a year free of charge, then additional lists requested after that will incur a small fee.

Receiving a copy of privacy notices.

  • You have the right to receive a paper copy of this notice at any time, regardless of if you have received an electronic copy. We are required to give you a paper copy in a timely manner.

Delegating someone to act for you.

  • In the event of a legal guardianship or medical power of attorney, they are permitted to make decisions regarding how your health information is protected.
  • We will verify that this person is indeed your medical power of attorney or legal guardian prior to allowing them to make decisions regarding your health information.

What to do if your rights are violated.

You have the right to file a formal complaint if you feel your rights have not been honored. To do so, please see the information at the bottom of this Notice.
You may file your complaints with the U.S. Department of Health and Human Services. Resurgence can provide you with their address so this can be done.
We are prohibited from holding this complaint against or taking retaliatory action.

  1. Our Uses and Disclosures

How is your protected health information used or distributed?

In general, your health information is used or distributed as follows:

For treatment purposes:

Health information can be shared with your other providers for the purpose of providing cohesive treatment. For example: Your psychiatrist may inquire about your medication history from your primary care provider.

To improve our organization:

Your health information may be used to help us advance the care we provide.  In some circumstances, we may contact you regarding your information.  For example: Health information can be used to improve testing services you receive.

Billing Services:

Health information can be used to bill insurance and to receive payment for services rendered.  For example: We may give a detailed description of services rendered to your insurance company so we can receive payment.

What other ways can we use or distribute your information?

We are permitted to share your protected health information for the purpose of public health research or for the good of the general public. We must adhere to specific criteria, mandated by federal laws, to be able to share your information. Situations that would allow us to share health information include:

Disease prevention:

  • For the recall of certain products
  • If someone’s health or safety in threatened
  • If we suspect there is abuse, neglect, or domestic violence
  • To report side effects from medications


We are permitted to use health information without your identity identified for research purposes.

To comply with state or federal law:

We are required to share your health information if deemed necessary by state or federal laws. The Department of Health and Human Services may request it to confirm Resurgence is abiding by privacy protection laws. The Florida Agency for Health Care may also request records to ensure Resurgence is complying with state and local laws regarding privacy.

Organ and Tissue Donations:

To assist in organ and tissue donation, we may be required to share health information with organizations who coordinate organ donations.

Coroner or Funeral Home:

Your health information may be requested by coroners, medical examiner, or funeral director in the event of a death.

Worker’s compensation, law enforcement, or various government requests:

Health information may be used or shared for

  • Completion of a worker’s compensation claim
  • When needed by law enforcement agencies
  • When requested by government agencies such as national security, presidential protective services, or military
  • Other health agencies for situations authorized by health laws

Legal Action and Lawsuits

Should we receive a court order or if you are subpoenaed, we are obligated to provide your health information.

De-identified Information

De-identified information is considered any health information that does not explicitly identify you. This information can be shared at our discretion as it does not directly identify you.

Other Uses and Disclosures

In order to share your protected health information not identified above, Resurgence must have written consent. Examples of other uses include marketing or sale of your information. You have the right to withdraw consent for disclosure whenever you deem necessary. You must submit a written notice of this request. When presented with your written request to no longer share your information, we will honor your request unless ordered to do so as previously mentioned in this notice. However, this does not prohibit Resurgence from selling equity or sharing with a third party.

Our Responsibilities

We will not disclose your information without your written consent. Should you give written consent, you have the right to withdraw your consent at any time, and for any reason.

We will abide by the stipulations in this privacy practices identified in this Notice and will provide you with a copy of it should you request one.

You will be informed in the event of an information breach or if your information has been compromised in any way.
We are obligated to protect the privacy of your protected health information, and will work diligently to do so.

Changes to the Terms of this Notice

We are permitted to alter the terms listed in this Notice. Any changes made would be applied to your health information. You may access this notice on our website or request a paper copy at any time. To ensure you are informed of any alterations made to this Notice, please check our website frequently.

Other Information

Resurgence may ask about HIV status if it is relevant to your care, but we will not disclose this information unless we have your written consent approving us to do so. Some states mandate that we provide positive HIV results or other reportable conditions to certain agencies.

Do California residents have specific privacy rights?

Yes, California residents have unique rights as it relates to your protected health information. California Civil Code Section 1798.83, or the “Shine The Light” law, allows California residents to request and receive a copy of any information we have given to a third party for marketing reasons. This is provided for free and can be done once a year. This report will include the names and addresses of the third parties who received your information for the year prior. California residents wishing to make such a request should inform us by providing a written request to the contact information below.

California residents, younger than 18 years of age have the right to request that information that you do not wish to be disclosed publicly be removed. Use the information listed below to make this request. You will need to include your email address accompanying your account proof of California residency. Once we receive your request, we will not publicly publish your information, but keep in mind we may be unable to remove it entirely from our database.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.
  • We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. Our GDPR Privacy Policy was generated from the Privacy Policy Template.

Questions and Complaints

For additional information regarding our privacy practices, or if you have questions or concerns please call us at (855) 458-0050.